Ring Set Std

My new TOYOTA car found demaged on the engine piston, while it still under warranty period.?

I am TOYOTA VIOS car owner, my new car still under warrantty period.

I found my new car was on hold in the Toyota Service Centre ( Malaysia ) for more than 1 month.

Initialy , they don’t want to tell me what happend. After I insisted then they just told me that my car was found damaged for the engine parts as below :

a)CYC HEAD ASSY
b)PISTON STD
c)PISTON RING SET STD
d)GASKET KIT
e)CYCLINDER BLOCK
f)CONNECTING ROD
Almost 80% demaged .

They replace the demaged parts, but whatever parts which can use , they install back to the engine.

That mean my new car engine will find the new repalcement part and old parts mix use together in one engine at the same time. I am worry are this engine will dangerous to me ?

However this Toyota Service Centre refuse to give me writting report for explain what happened.

Can I feedback to TOYOTA JAPAN ?

How to make complaint to TOYOTA Malaysia ?

Can Claim for replace a new car ?

Please help me.

Thanks.

Humm there is something fishy is they refuse to give you the invoice for the repair. I would do this in steps. First talk to the Service manager at the dealership where it was fixed and demand the repair order that has everything written on it what was repaired. After all it is your car. If that does not work go to the dealership and talk to the manager or head of the dealership about your problem and tell them how unsatisfied you are. If that does not work go to the Toyota website and call there service center. Toyota is VERY caring of it’s customers if you have a complaint i think they will do all they can to help. My wife works for Toyota in there corporate office and all i ever hear is how much they care about there customers. I will also include a customer service phone number i think might help you.

Toyota Customer Service
Phone: 800-331-4331
Mon – Fri, 5:00 am – 6:00 pm PT
Sat, 7:00 am – 4:00 pm PT
Fax: 310-468-7814

All this being said i do not believe that the repair that was done would be dangerous to you but it may affect the reliability of the engine in the future.

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